Information We Collect

We collect different types of information to provide and improve our video editing education services. Here's what we gather and why it matters to your learning experience.

Personal Information You Provide

When you sign up for our programs or contact us, you share information directly with us. This includes your name, email address, phone number, and billing details when you enroll in courses. We also collect information you include in your profile, such as your learning goals and background in video editing.

Automatically Collected Information

When you interact with our platform, we automatically collect technical data that helps us understand how you use our services and where we can improve. This includes your IP address, browser type, device information, and how you navigate through our course materials.

We use cookies and similar tracking technologies to remember your preferences and track your learning progress. You can control cookie settings through your browser, though some features may not work properly if you disable them.

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering quality education and support. We don't collect data just for the sake of it.

Service Delivery and Communication

We use your personal information to deliver course content, track your progress, and communicate with you about your enrollment. This includes sending course updates, assignment reminders, and responding to your questions about program materials.

Your contact information helps us notify you about important platform changes, new course offerings that match your interests, and opportunities that align with your learning path. We also use it to send administrative messages about your account, billing, and technical issues.

Platform Improvement and Analytics

Technical data helps us understand which course features work well and which need improvement. We analyze how students navigate through lessons, where they spend the most time, and which resources get the most engagement. This guides our decisions about content updates and new feature development.

Security and Fraud Prevention

We monitor account activity to detect and prevent unauthorized access, fraudulent transactions, and other security threats. This protects both your account and our community of learners.

Information Sharing and Disclosure

We don't sell your personal information to third parties. Period. But we do share certain information with trusted partners who help us operate our platform and deliver our services.

Service Providers and Partners

We work with companies that provide essential services like payment processing, email delivery, and cloud hosting. These providers only receive the information they need to perform their specific functions, and they're contractually obligated to protect your data and use it only for the purposes we specify.

Our video hosting partners store and deliver course content. Cloud service providers maintain our platform infrastructure. Payment processors handle your billing information securely. Email service providers help us send course notifications and updates.

Legal Requirements and Protection

Sometimes we're required by law to disclose information in response to valid legal requests from government authorities. We may also share information when necessary to protect our rights, prevent fraud, or ensure the safety of our users and platform.

Business Transitions

If Analysis Chain is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your personal information becomes subject to a different privacy policy.

Data Retention and Storage

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

When you close your account, we begin the deletion process for information that's no longer needed. Some data may be retained in backup systems for up to 90 days before being permanently removed.

Your Privacy Rights

You have significant control over your personal information. Here are the rights you can exercise and how to use them.

How to Exercise Your Rights

To make a privacy request, email us at [email protected] with "Privacy Request" in the subject line. Include your full name, account email, and specific request. We'll verify your identity before processing any requests that involve accessing or deleting personal information.

Most requests are completed within 30 days, though complex requests may take up to 45 days. We'll keep you informed about the status of your request throughout the process.

Security Measures

Protecting your information is a top priority. We use multiple layers of security to keep your data safe from unauthorized access, disclosure, or loss.

Despite our best efforts, no security system is completely impenetrable. If we detect a data breach that affects your information, we'll notify you promptly and explain what happened and what we're doing about it.

Children's Privacy

Our services are designed for adults and we don't knowingly collect information from anyone under 13 years old. If you're under 18, you need parental consent to use our platform.

If we discover that we've collected information from a child under 13 without proper consent, we'll delete that information immediately. Parents who believe we may have collected information from their child can contact us to request deletion.

International Data Transfers

Our servers are located in the United States, and we primarily serve students in the US market. If you access our services from outside the United States, your information will be transferred to and processed in the US.

The US may have different data protection laws than your country. By using our services, you acknowledge this transfer. We take appropriate safeguards to ensure your information receives adequate protection regardless of where it's processed.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you use our platform. Here's what we use and why.

Essential Cookies

These cookies are necessary for the platform to function. They enable basic features like page navigation, secure access to your account, and course content delivery. You can't disable these without making the site unusable.

Analytics Cookies

These help us understand which features students use most and where they encounter difficulties. We use this information to improve course design and platform functionality. You can opt out of analytics tracking through your account settings.

Preference Cookies

These remember your settings and choices, like video playback preferences and interface customizations. They make your experience more personalized without tracking your activity across other websites.

You can manage cookie preferences through your browser settings. Most browsers let you block or delete cookies, though this may affect how well the platform works for you.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email and display a prominent notice on the platform.

The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review the policy periodically to stay informed about how we protect your information.

Continuing to use our services after policy changes take effect means you accept the updated terms. If you disagree with changes, you can close your account by contacting our support team.